DEA Cambridge Ltd is committed to a service of the very highest standard. If you feel that we haven’t lived up to your expectations, we’d like to know so we can put things right.

Please inform us of your complaint and how you think it could be resolved by:

• calling DEA Cambridge Ltd  on 01223 706692 Monday to Friday 8:30am to 6pm,
• or emailing us at deacambridge@gmail.com

We’ll do all we can to resolve your complaint by the end of the next business day. If we can’t do this, we’ll email you within five working days to tell you what we’ve done to resolve the problem, or acknowledge your complaint and let you know you can expect a full response within 30 days. If you are still not satisfied with our response then you are encouraged to contact STROMA our accreditation scheme whose policies we abide by. 

Health and Safety Policy Statement 

To support our Health and Safety policy statement we are committed to the following duties:

• Undertake regular, recorded risk assessment of each site inspection undertaken by DEA Cambridge Ltd.
• Create a safe environment by putting health and safety measures in place as identified by the assessment.
• Ensure that all staff are given the appropriate level of training.
• Ensure that all staff are aware of, understand and follow the  health and safety policy.
• Appoint a Director to assist with health and safety responsibilities.
• Ensure that normal operating procedures and emergency operating procedures are in place and known by all staff.
• Provide access to adequate first aid facilities and telephone at all times.
• Report any injuries or accidents sustained
• Ensure that the implementation of the policy is reviewed regularly and monitored for effectiveness.